How the ESP Group ensured employee safety and wellbeing during COVID-19 while maintaining business continuity
ESP is a world-leading transport and mobility services business, established in 1994. Currently with a team of around 350 in their offices in Arbroath and Hull
While some companies have shifted 100% of their workforce to remote work during the pandemic, ESP was one of the few businesses identified as vital to “keep the air, water, road and rail passenger and freight transport modes operating during the COVID-19 crisis.” This is why some of their staff needed to work in various locations to make sure transportation runs smoothly during this time.
With that, they needed to continue their operations during an unprecedented time. As such, they wanted to make sure that their employees, especially those who still need to travel for essential services, stay safe and healthy. Further, they want to maintain a sense of community for their staff even when not working together in their headquarters.
Eko's team worked together with ESP Group's IT and human resources departments towards rolling out the platform and onboarding the staff. Since day one, Eko connected all the dispersed employees and ensured that everyone would stay in touch with their colleagues, no matter if they worked from home, or were on the road.
ESP Group used the Eko Chats to connect with their employees through instant and clearly organised conversations. Those who are working remotely used this feature to discuss work and reach out to their colleagues for quick catch-up during breaks, alleviating the feeling of isolation. Meanwhile, as they are able to access Eko on their mobile, employees on the road communicated with their teams faster. Their managers were able to check on them regularly during the pandemic.
With teams working in various locations, the ESP Group used Eko Broadcasts to make sure that any information is instantly disseminated across all their staff and places at once. Updating everyone with the relevant news in real-time was especially crucial during uncertain times, and ensured inclusivity in the company's communication.
ESP Group made sure that their workforce is connected via Eko: the platform acted as a key enabler for every employee to access any colleague or data in seconds, regardless of their device and location. Streamlined communication was critical to the success of the teams who were providing vital services in various areas.
ESP Group put a high value on making sure their employees feel together while dispersed. Eko's roll-out resulted in strengthening team bonds and engagement increase. By being the primary communication hub during COVID-19, Eko made checking in on staff wellbeing smooth and efficient. According to the staff survey, regular communication and check-ins from the managers made employees feel valued and safe.
“I am immensely proud of how quickly our IT and human resources teams responded to the task of ensuring everyone was kitted out to work from home, but also made sure that individual staff still felt connected and a vital part of the ESP Group. We place a high value on staff wellbeing, so we have ensured that we have a virtual check-in area.”
CEO of ESP Group