The quality of your employee's experience is a determining factor of their overall performance and your business outcomes. Here, Amity's Head of People, Katie Wan, shares her thoughts and best practices to ensure an excellent employee journey within your organization.
Employee experience is a worker's perceptions about his or her journey in an organization, starting with job application through to their departure. From the company's culture, its workspace to the tools used, all that impacts the employee's journey, productivity, and performance.
Katie Wan, Amity's Head of People, shares her thoughts on the importance of delivering a high-quality journey to the employees, and how it can impact your organization.
A company is as good as the people that work for it. While it's essential to focus on nurturing high performers who deliver top quality outcomes, any organization would have significant drawbacks if employees had short tenure, were not engaged, or had few opportunities to learn and grow. This could manifest in adverse business outcomes such as low retention and stifled employee potential.
By enabling employees to have a positive experience spanning their entire work life, we foster an environment where they can have micro 'aha' moments throughout their career. When talking about micro 'aha' moments, I mean the feelings employees get when they realize an important insight, experience success, or delight when overcoming problems or challenges. These experiences help keep their passion at work alive, bolster loyalty to the cause, and strengthen their purpose relative to their team and company performance.
A positive employee experience — assuming this is replicated across an organization — holds excellent benefits for the overall business. I mentioned the above points on staff retention and other HR metrics. Still, the benefits are further reaching, with research suggesting that a positive employee experience can lead to increased innovation, greater profitability, higher customer satisfaction, and an enhanced brand. Imagine an entire organization of people who frequently feel like a spark has been lit during the time they do their work. The impact on morale, output, and energy would be maximized.
My optimism for the employee experience should not be misinterpreted as having rose-tinted glasses in the workplace. There are challenges and problems to be faced and navigated all the time. However, providing the means for an employee to positively tackle these challenges, helping them have accessible resources, offering frequent feedback, and organizational communication, an organization can truly foster a positive work experience. This reduces the work demands in the workplace and makes all the breakthrough moments even more enjoyable.
Creating an ongoing environment for employees to thrive and succeed in the organization is critical.
Many companies may buy tech tools but see little return, hold 'training' workshops, write policies, and arrange teambuilding to boost employee engagement and retention.
The problem is that creating rare moments that are somewhat standalone does not sustain positive employee sentiment. After initial peak interest, employees go back to their day-to-day activities, and the boosted positive effect from the initial point slowly dilutes. The solution is to make every day a positive experience at work, emphasizing the employee experience.
Technology is not the silver bullet solution to achieve a positive employee experience. You could have the best tool in the world, but it could still fail at the implementation stage. To ensure a successful outcome is reached, I recommend designing a well-thought change management process that considers bridging employee skills gaps, boosting user adoption, and educating your team on how to use the tool.
As part of this plan, some additional tips are:
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