If you work in Food Services, the majority of your employees are not sitting at a desk. That’s why they heavily rely on their mobile devices for news, updates, relevant information, and communications. Eko effortlessly connects your kitchen staff, food and beverage serving workers, or anyone without email addresses, so everyone always stays on the same page.
Increasing Communication Efficiency
- Talk to coworkers via Direct or Group chats, no need to exchange emails or phone numbers.
- Start a Voice or Video call when something needs to get resolved fast.
- Improve operational communication and shorten response times.
- Share updates and information with all your staff at once with Broadcasts. For example, you can instantly update everyone about the menu changes, policy updates, holiday hours, and events.
“I’ve seen the industry evolve, and we’ve become so profit-focused that investment in training has fallen. We’re equipping employees with minimal skills for their roles, as opposed to nurturing them, helping them grow. We need more willingness to invest in talent, and I think digital technology can be the enabler that brings it all together — on a very cost-effective and employee focused basis.“
— Andrew Main, SerTech Exchange Founder
Boosting Engagement and Company Culture
- Provide your employees with the information they need for their work with Eko Library. Store recipes, policies, instructions, rewards, schedules, and more.
- Keep your employees plugged in with interactive content, leadership messaging, and new service training.
- Promote an “open door” policy. With Eko, everyone is a part of one central communication platform, and all staff receives the same news at the same time. Eko also offers in-chat translations, so that language barriers are no longer a challenge.
Increasing Operational Efficiency
- Assign Tasks to teams or individuals, and track the status of your assignments in real time
- Simplify onboarding training and shift-swapping processes with Eko Workflows
- Exchange paperless Reports and centrally store all the data in Admin Panel
- Create Employee surveys and more
Highlighted Features for Food Services and Restaurants
Chats & Calls
An easy-to-use and familiar looking communication tool, that is GDPR compliant and keeps all your work conversations private.
Store recipes, policies, instructions, rewards, schedules in Eko’s Library.
Easily organize and update files and documents.
Add files, videos, quizzes, and more!
Distribute important information in seconds — send out updates and see read confirmations to ensure everyone got the message.
Workflows & Surveys
Set up multi-stage workflows to process Leave, Shift Swap and other requests faster.
Gain more information about your people and customers — set up custom workflows, e.g. Employee Surveys, and more.
How does Eko help businesses in the Food Service sector?
Boost employee engagement
Unhappy disengaged employees are poisonous for your business. Ensure your frontline is delighting and surprising your customers!
Decrease operational costs
Use just one app instead of many, saving time and company money. Reduce staff turnover and the associated costs.
Improve customer service
Empower your frontline staff to easily access all the information they need to make your customer service better