Staff engagement is vital to a high-performing organisation, but shockingly only 13% of employees worldwide are engaged at work. Fortunately, communication and collaboration platforms can help you raise that number and create a vibrant organisational culture, all while letting you build stronger bonds with your employees.
Understand your team’s communication style
Whether it is informal or professional, understanding how your team communicates is vital to building better bonds. Studies have shown that managers who understand their employees communication style can engage their staff better, help them be more productive, and reduce employee turnover.
Businesses with effective communication are 50% more likely to have lower employee turnover
You can start by asking your team “how do you like to use chat?”, an easy way to do so with Eko is by creating a group chat. Another way to understand chat style is by observing subcultures within your organisation, as different departments and teams are bound to have different preferences when it comes to communication.
Decide upon best practices
Once you’ve discussed and identified communication styles, create a ‘policies’ document that the whole team can refer to.
The document could include restrictions on messaging times, such as ‘no messages after 10 pm,’ or you could encourage your team to send consolidated messages instead of
fragmented ones to not only reduce notifications but make for easier reading and comprehension.
The key is talking about it and figuring out what works for your team.
Build a culture through chat
You communications platform is a good place to reiterate and reinforce company values without appearing overbearing.
Create team-specific custom stickers that help you communicate with a personal touch. Using these interactive features is a great way to raise morale as it makes your team chat a fun, lively place where employees can express their personalities and ideas without fear of seeming nonchalant at work.
These small extras go a long way in building a company culture where employees are a collective instead of a group of individuals.
Praise team members publicly
A study from HR Today revealed that 83.3% of millennials — the dominant demographic in the current workforce — agree that public recognition for achievements is among the most important factors an employee uses in their assessment of a company.
A platform like Eko can help you do that efficiently with its Thumbs Up feature, which are customisable stickers that double up as virtual commendations. Thumbs Up are a good way to acknowledge hard work, encourage future praise, and help increase team cohesion and morale.
Use non-work related groups
Not everything you converse about has to be work related, sometimes you might want to communicate with like-minded team members about something casual, like football, or
A non-work related group chat is the ideal way to do so because it helps improve employee engagement, organisational culture, and lets you develop stronger, more personal connections with your team.
Encouraging staff engagement has proven to build culture, and consequently stronger
bonds, without detracting from productivity. Thanks to instant messaging platforms, you can do so in myriad more interactive ways, in quicker time than usual.