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4 Ways Topics Streamline Work

October 11, 2018ekoweb

Topics are one of Eko’s core features. They’re threaded chats that help you organise complex discussions and prevent conversations from overlapping each other, no matter the size of your project or organisation.

We’ve already covered the basics of Topics, and given you an example of how a hotel chain is using Topics to increase delivery speeds. However, we wanted to explicitly state how Topics can transform the way you work by coupling each advantage with a real-life scenario. Doing so shall give you a good idea of how you can adapt the feature to your field of work.

1. Topics structure conversations

You work with employees spread across several departments and locations, on several projects at once. And as your business expands it can get tough to keep track of the many projects, reports, and discussions.

By creating threaded conversations for every function, project, or subject matter, you can organise ideas in a way that makes sense to you and your team.

Topics are created within a direct or group chat, in a separate chat box. This gives you more space to work and ensures direct communication with involved team members, without having to sift through the many messages in the main chat box.

Scenario:

You’re a regional retail manager looking to analyse and discuss employee attendance reports from HR departments across all your branches.

Traditionally:

You would send out one email including all HR managers from every location asking for the report. Once you’ve collected all the reports, you would email each manager individually to discuss anomalies in attendance figures and brainstorm an idea that fixes the issue.
If you have a lot of retail branches, the many email responses can become too time consuming to read through and too difficult to keep track of.

How Topics Help:

You can create one group chat for all your HR managers, within it, you can create a separate Topic for each branch. Each HR manager can send their report in their dedicated Topic, allowing you to analyse and discuss the report without having to shift between different, lengthy email threads.

Eko Highlight: How Leman-Locke uses Topics to increase delivery speeds, and raise employee engagement by 80%

Learn More >

2. Topics act like a Document Management System

Working in Eko means all your conversations and documents are saved. And with Topics helping you organise everything systematically, you can search for messages and files posted within them predictably and logically.

Scenario:

You’re a salesperson looking for a Lead List sent to you by the sales manager.

Traditionally:

You’ll head into your inbox, try to remember the name of the document and search for it. If that fails, you’ll have to comb through your Google Drive looking for any document slightly resembling the Lead List. You might also have to run a quick search on your laptop for the sheet.

How Topics Help:

With well-organised Topics, all you have to do is type the sales manager’s name in the search bar and you’ll have access to all the messages and files exchanged between you and them in chronological order.

3. Topics accelerate employee onboarding

At a growing company like yours, you’re constantly hiring new employees, and getting them up to speed can be difficult. With Eko, when you invite a new team member to a group chat, they’ll have access to all the previous Topics created within it. They can also view documents, images, and videos previously sent in each Topic.

Scenario:

You’re a business development manager and want your new employee to go through partnership leads, pitching decks, and proposal templates. You’re also looking to share yearly budget, sales forecasts, and branding guidelines.

Traditionally:

You’ll have to spend your time combining all these files into one email. And although you could create a preset email for employee onboarding, you have to constantly update the files within the email to the latest versions. If you’re sharing documents created by other departments, you’ll have to wait to gain complete access

How Topics Help:

Topics bring all the work information stored away on disjointed emails and folders into organised threads. This means your new employee can read all the developments and discussions on a particular file just by scrolling. And when your new employee is all caught up, they can start contributing towards the common goal, faster.

4. Topics help you concentrate on work

It can be difficult to focus on your main tasks when you have to constantly answer to notifications on different devices and platforms. The mute option can be employed, but you don’t want to miss out on anything important.

Scenario:

You’re a Marketing Manager who has to supervise the design team, the content team, and the project management team to ensure all campaigns are on track.

Traditionally:

You might have to set up weekly meetings with each department to check on progress. Alternatively, you could converse with department heads via email. If you’re using a consumer-based messenger app, you’ll have to read through conversation history to understand the most recent developments and provide your input.

How Topics Help:

Because Topics keep everything organised and centralised, you don’t have to go switch between long email chains and the several groups and side groups for each project.
To keep notifications to a minimum you can mute chats with Topics that you seldom go through, doing so shall fade them from view. You can also leave the chat when it’s no longer relevant to you, or archive a Topic when it has served its purpose.

To Summarise…

With Topics, all the information you need around any subject is structured and present through a quick search. What’s more, Topics give relevant team members context on the latest developments without bombarding them with notifications across various platforms. This added structure and clarity helps your entire business improve on productivity and efficiency.

Try streamlining your work with Eko Topics

Learn more about Eko — Team Collaboration, an all in one communication platform that can set your business up for success in a technology- and mobile-first future by scheduling a FREE demo

Get a Demo >

Previous post The four-day work week: driving modern organisational change with Eko Next post Assemble an A-team for Any Project With Eko’s Directory, Custom Profile, and Thumbs Up Features.

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