Features that help take care of your guests better:
Take care of your guests quicker with better internal team communication and collaboration
Group chats for faster service
Hear and meet guests needs or feedback with maximum efficiency. Solve complex situations fast with instant accessibility to all your staff and managers, so your guests don’t have to wait for service.
Knowledge and feedback sharing
Create dedicated chats for your entire team/company to access and share guests feedback. Allow everyone to exchange and experience ideas on guest satisfaction improvements.
Keep everyone updated
Connect to your entire team, instantly
Send a one-way broadcast notifying staff of a VIP guest’s arrival instantly and ensure it was received via read receipts.
Make each guest feel special
Be sure that all your guest needs and preferences are heard and met with maximum efficiency. Delight, inspire and entertain your guests with helpful staff, who are always (and immediately) there when their help is needed.
Interested in case studies?
Learn how implementing Eko in U Sathorn hotel had led to a quicker resolution and more accountability of guest requests resulting in an uptick in guest satisfaction. Read case study