Resolve issues quickly for your guests
In Eko any hotel workers can create powerful work groups to discuss workload and solve problems: e.g. forward photos of items to be fixed directly to maintenance team, make voice and video calls for urgent questions, share special guest requests between team members, and so much more.
Connect to your entire team, instantly
Have a VIP guest staying or want to inform everyone of important hotel news… just send a one-way broadcast to all staff immediately. Ensure it was received via read receipts.
Make each guest feel special
Be sure that all your guest needs and preferences are heard and met with maximum efficiency. Delight, inspire and entertain your guests with helpful staff, who are always (and immediately) there when their help is needed.
Remove guest friction and ensure accountability
Loop in everyone responsible for a specific task (e.g. room maintenance) and ensure tasks are completed quickly. Set up due dates and priorities, so everyone knows it’s important!
Get operational reports from different departments
Enjoy real-time reports in the palm of your hand. Receive daily reports with photos and videos that prove that every of your hotel locations is doing well.
Manage and support your HR processes
Provide convenience to management through e-Approvals and e-Forms. Every e-Form received from employees can be approved or rejected. A simple, yet effective, tool leading to happier employees and helping you retain your top talent.