Features that help take care of your customers better:
Take care of your customers quicker with better internal team communication
Hear and meet customer feedback or complaints with maximum efficiency
Solve complex situations fast with instant accessibility to all your coworkers and managers, so your customers don’t have to wait for a resolution or service.
Share feedback with more teams
Create dedicated chats for your entire team/company to access and share customer feedback. Allow everyone to exchange and experience ideas on customer satisfaction improvements.
“Eko allows staff/managers to hear from top management directlywithout messages being diluted as they go through management layers.It’s an impressive app!“
— True Coffee, Chief Customer Service Officer
Access remote locations and teams
Stay on top of your stores appearance
Delight your customers with beautiful retail locations. Receive daily reports with photos of your locations and ensure stores look inviting and align to best practices.
Keep your team updated with annoucements
Send weekly or monthly announcements with policy updates, information to educate your staff, or best practices from different locations on how to provide better customer service.