Invest in the People Who Face Your Customers
Ensure your employees are happy and well-trained so that they can create an excellent experience for your customers.
- With Eko, everyone is a part of one central communication platform, and all staff receives the same news at the same time.
- Promote an “open door” policy, when all your people can ask questions, share their feedback and feel heard.
- Recognise and celebrate the achievements of your team members. The happy and engaged staff creates a joyful atmosphere in your stores, so your customers want to return again and again.
- Increase sales with informed employees: broadcast instantly about specials, deals, and promotions to ensure everyone is aligned with store initiatives.
- Ensure your employees have all the resources to learn and grow. Upload essential information about new products and campaigns in Eko Library, accessible for everyone from their phone.
- Make sure your employees are prepared for any question or situation and can handle all direct-customer interactions on the highest level.
“Eko allows staff/managers to hear from top management directlywithout messages being diluted as they go through management layers.It’s an impressive app!“
— True Coffee, Chief Customer Service Officer
Increase Operational Efficiency
- Keeping Everyone Up-to-Date
- Make schedule adjustments ASAP and keep everyone instantly informed about any changes or updates.
- Ensuring Internal Accountability
- Use Eko to assign detailed tasks – like store cleaning, merchandise display updates, add checklists and due dates, and ensure tasks are completed correctly and on time.
- Improving customer experience with a real-time connection to your teams
- Be sure that customer feedback or complaints are heard and met with maximum efficiency. Access specific people or teams and solve complex situations fast, so your customers don’t have to wait for a resolution or service.
Ensure Quality Assurance through Real-Time Store Visibility
- Knowing what’s happening in all your retail locations (even if you can’t visit them)
- Monitor your store locations, get feedback, communicate changes, and ensure process compliance. Use Eko to send and request up-to-the-minute photos of displays from various retail locations to ensure your stores are performing well.
- Speeding Up Work with Real-Time Reports
- Receive detailed daily reports and give feedback right away. Receive photos from your retail locations and highlight issues such as incorrect merchandising. Caption images or mark them up to specify areas you want to call out, and instantly share or attach to a task.
Highlighted Features for Retail
Chats & Calls
An easy-to-use and familiar looking communication tool, that is GDPR compliant and keeps all your work conversations private.
Give instant feedback: snap a photo and highlight issues such as wrong merchandising from your device and send them to responsible staff
Store all your essential policies, product and campaigns materials.
Easily organize and update files and documents.
Add files, videos, quizzes, and more!
Distribute important information in seconds — send out updates and see read confirmations to ensure everyone got the message.
Workflows & Surveys
Set up multi-stage workflows to process Leave, Shift Swap and other requests faster.
Gain more information about your people and customers — set up custom workflows, e.g. Employee and Customer Surveys.
Instantly assign tasks (e.g. to create new displays or improve existing ones). Add references, descriptions and assign to the relevant staff in seconds.
Why Using Eko for Retail?
Boost employee engagement
Unhappy disengaged employees are poisonous for your retail business. Ensure your frontline is delighting and surprising your customers!
Decrease operational costs
Use just one app instead of many, saving time and company money. Reduce staff turnover and the associated costs.
Improve customer service
Empower your frontline staff to easily access all the information they need to make your customer service better