Empowered and engaged employees boost customer satisfaction
With Eko you can…
Boost operational efficiency
- Assign detailed tasks – like store cleaning, display updating, stock checking – easily with clear due dates.
- Create digitized workflows for shift management, leave requests, feedback requests and more.
- Image markup
- Use Eko to send and request up-to-the-minute photos of displays from various retail locations to ensure your stores are performing well.
Engage with your frontline staff
- Chats and Group Chats
- Connect your non-desk workforce better to foster an ‘open door policy’ and build stronger relationships between staff and management.
- Keep staff informed of important updates like new promotions, loyalty program updates, company milestones and more.
- Thumbs Up
- Recognise and celebrate the achievements of your team members easily.
- Allow staff to easily access all the resources they need to handle all direct-customer interactions at the highest level.
- Receive detailed daily reports directly on your phone, and export data from the app to learn more about your workforce.
Why should you use Eko for retail?
Boost employee engagement
Disengaged employees are harmful to your retail business. Ensure your frontline is delightful and welcoming to your customers!
Decrease operational costs
Use just one app instead of many, which saves both time and company money. Reduce staff turnover and the associated costs.
Improve customer service
Empower your frontline staff to easily access all the information they need to make your customer service better.
“Eko allows staff/managers to hear from top management directlywithout messages being diluted as they go through management layers.It’s an impressive app!“
— True Coffee, Chief Customer Service Officer