How long has Eko Communications existed?
Eko was founded in 2012.
What is Eko’s mission?
Our main goal is to improve the lives of many around the world by empowering people with the digital tools they need to get work done. We believe that everyone, regardless of industry, background, location or company size, should be equipped with tools for faster and more efficient work. We value work-life balance and aim to make Eko a platform that drives personal productivity and efficiency enabling individual flexibility and happiness.
How big is Eko?
We have a fast-growing team, which is currently 60+ people.
Where does Eko have offices?
Eko is headquartered in Bangkok and has regional offices in New York, London and Kuala-Lumpur.
What is Eko?
Eko is a mobile-first work communication and management platform.
How is Eko different from email?
It’s very different! You don’t have to know the addressee’s contact details (as all company employees are in Company Directory); you don’t create any extra chains while answering; you can delete or edit a message you already sent (and it will be changed on everyone’s device); you don’t lose any files which you received from your coworkers (as everything is stored on cloud). Overall, Eko is just much faster as it’s built around a messaging style interface and more secure. Oh, did we mention integrated task management and workflows/e-forms as well?
How is Eko different from WhatsApp?
Unlike WhatsApp, Eko’s workspace is managed by your company admin — which means that no outsiders will ever be able to spam or disturb you.
Eko chats have topics (named threads within chats), which helps to organize conversations better.
In Eko, you can make group voice and video calls (in basic WhatsApp version you can’t make group calls)
And of course, Whatsapp has no management features, such as Tasks and Workflows.
To see all the feature differences, please see this comparison chart.
How is Eko different from other communication/collaboration apps?
We have this comparison chart , where you can see how Eko’s different from Slack, WhatsApp, and Facebook Workplace.
We also have this comparison with Trello, Asana, and Yammer.
What does Eko consist of?
Eko consists of an app (there are iOS, Android, MacOS, Windows and web apps available) and the Admin Panel.
What is the Admin Panel? Do we have to pay separately for it?
Admin Panel is a module to control and configure your Eko workspace. That’s a center with all the company data: audit logs, users management, and much more. It’s an inalienable part of Eko app, so you don’t have to pay for it additionally.
Where can I learn more about Administration?
Where can I see all the Eko features?
You can see all Eko’s features here.
What languages does Eko support?
English, French, Italian, Japanese, Portuguese, Simplified Chinese, Thai, Traditional Chinese
What are Topics?
Topics are the named threaded conversations within a chat. E.g. you can have a chat called “New Corporate Website”, and within it you can create topics “New structure”, “Design ideas”, “Development and SEO”, and others. That will help to keep all the discussions at the same place with the same team, but separated based on the topic.
What is the engagement indicator?
Engagement Indicator is a characteristic of a group chat, which shows team performance.
Technically, it displays the % of group chat members who are engaged with this group chat on a rolling 7 day period.
What is a Broadcast?
Broadcast — a one way message, which can be instantly sent either to all the employees, or specific group of them. Broadcasts can be sent both from the app, and from the Admin Panel.
Where can I learn about Eko features?
How to get / download the app?
Here are all the links to download the app: ekoapp.com/get/
You can also use Eko Web app — app.ekoapp.com/
Does Eko support LDAP logins?
Yes, it does.
What integrations does Eko support?
Currently, Eko supports these integrations:
1) Directory integration — you can connect Eko to your existing company directory to make sure everyone’s contact list is always up to date. Single sign-on capability ensures that everyone can use their existing company username and password to sign into Eko, without registering for a new account. If any staff leaves the company, they will be automated logged out and removed from Eko.
2) Bot integration — Eko’s bot API allows you to build and connect your own messaging bot to any chats within Eko. Send out real-time notifications to all members of a chat, and respond to any messages chat members send out via a simple HTTP interface.
Additionally, you can use our API to create chat groups in order to ensure that everyone is added to the necessary conversations. By connecting to your internal HR system, you can automatically create chat groups based on location, department, or projects.
3) Workflow integration — The workflow API allows you to create forms and be notified about any form responses from your own backend. Once connected, you can use your existing forms on any of Eko’s supported platforms, as well as get advanced features such as form comments and a native experience optimized for mobile devices.
What features are next?
1) Cards — an innovative total overhaul of Eko’s existing task function. It is designed to be a highly flexible and powerful, but simple and easy to use. It is designed to take the best of note taking/word editing apps and combine it with the best of project/task management apps (among others).
2) Knowledge Management — an internal wiki where you can create and add rich articles capable of attaching files and links. You can also sort them into folders and set permissions for who can view what.
3) HRD Module (HR functionalities, such as 360 feedback support, setting goals and KPIs, etc).
Billing & Plans
How much does Eko cost?
Eko’s price depends on the plan, and amount of licences (users). There is a free version for up to 20 employees, and for the paid plans price varies from $1 to $3 per user per month.
How long is free trial?
You can use free trial as long as you’d like, but you won’t be able to add more than 20 coworkers to your Eko Workspace.
What is Eko Standard?
Eko standard is our normal package for SME companies. It comes with a host of communication, task, workflow features and more.
How can companies upgrade to Eko Standard from Free
To upgrade from the free version of Eko to the standard version, a company should contact our sales team, and a member of our sales team will be happy to help you upgrade.
What is Eko Enterprise?
Eko Enterprise is our product line aimed at large deployments. Eko Enterprise comes with additional customizations, dedicated servers, premium support and a host of other features. You will also work with our sales team on a dedicated basis to decide if Eko Enterprise is right for you.
You can find previous invoice and payment information in the Payment History section of the Admin Panel
In accordance with sales tax regulations, Eko is legally required to collect state and local tax on subscription fees for customers in certain locations. Whether or not tax is due depends upon the buyer’s location. The actual tax rate is determined by the applicable state and/or local tax rates and may vary based on your location.
Access & Security
Is Eko GDPR compliant?
Is there encryption in Eko?
Yes, every single message and file sent over Eko will be encrypted both at rest and in transit via AES-256.
How does encryption work?
Eko automatically generates a new encryption key for every message, ensuring that your data stays safe even if one message was compromised. In the backend, all the encryption keys for your data are managed by a separate server on a closed network. This additional layer of security allows us to meet many of the strictest security standards required by financial and healthcare industries around the world.
Is there auditing available?
Eko provides a real-time audit log of all the actions performed by employees in your company. These actions include everything from the initial log in, to metadate about message sending, to changing your profile picture. Easily export these audit logs as CSV in order to feed into your own data analytics system.
Additionally, Eko allows you to create usage reports of every feature in the system. Use these reports to gain critical insights in understanding how your employees are using Eko and streamline your company operations.
How user management happens in Eko?
Team or company workspace administrator can create, delete and manage employee accounts via Admin Panel. That ensures only people were authorized by the admin can chat with the organization.
Also, admin can suspend accounts and automatically log users out of the application if they leave your company. That ensures they no longer have access to company data.
There are also advanced permissions, which allow companies to grant 3rd party users authority to use specific features & perform certain actions (e.g. submit forms, chat with only certain people etc)