A 5-star boutique hotel in Bangkok, Thailand consisting of 86 rooms and 140 staff across 8 departments. It’s also home to a Michelin-starred restaurant and its operating staff.
As a hotel, the nature of day-to-day operations rely a lot on social interaction and people-facing tasks. Because of this, the company wanted to ensure that the employee hub similarly reflected these characteristics, rather than being static and one-dimensional. They wanted something that sparked life, engagement and interaction to foster a lively culture and workplace to serve customers. At the same time, the tool needed to be mobile-first to accommodate non-desk staff who are constantly moving around the hotel.
How the hotel used Eko as social intranet for fostering 2-way communication
With Eko’s Discover feature, the hotel formed multiple team-based hubs for each of their 8 departments. There, managers and team leads could upload important documents and start a corresponding Poll to receive opinions and feedback from team members. Alongside this, the comment section in each Poll enabled informal discussions and brainstorms to take place, with the ability to directly Mention colleagues for their attention. Better yet, clear stats next to each item provided quick insights into how many people had viewed or answered each topic, which was especially informative for measuring engagement.
By engaging with colleagues through Eko, such as voting on a Poll, contributing to a discussion or receiving a commendation Thumbs Up from another employee, staff could accumulate points over time and climb up the company ranking. The hotel took advantage of these gamification features and rewarded staff for every 100 points received, with benefits such as a free coffee or longer lunch breaks. Because of this, staff were encouraged to engage with team materials, share their feedback, tag colleagues and so on — making the entire employee hub much more dynamic and engaging.