There are many aspects to running a smooth logistics operation, but you could argue that having strong communications is the piece that brings the entire puzzle together. With a huge network for staff ranging from those dispersed on the road making pickups and deliveries, those operating the warehouse to management handling business matters in the office, keeping a smooth information flow is crucial for ensuring everything comes together optimally.
As a logistics driver, constantly being on the road and moving from place to place means the onset of the Silo Effect is hard to avoid. Constantly being separated from your team, not getting a clear view of the company’s wider goals, and hardly touching base with your manager means you’ll likely feel your loneliness spike and your engagement drop. This is where communications come in: having a mobile-first communication tool for your workforce means staff can always be ‘connected’ to their peers at all times. Whether this is for work-related updates and discussions, or simply for casual friendly conversations, being in touch despite the dispersed locations can significantly transform the way people work on a daily basis.
On top of that, it can be hard to stay on top of managerial updates and company-related announcements when staff are working remotely. This means they’re likely to miss out on important information or have to rely on word-of-mouth to eventually reach them (usually with out-of-date and inaccurate information). Having a proper flow of real-time information with the right communications tool can boost transparency and ultimately enable staff to perform their job better thanks to being informed on all relevant updates and discussions.
Speaking of performing tasks better, having stronger communications also ensures effective order management and other operational efficiencies for your firm. Having a way to align between those on the road, in the warehouse, and in the office means you’ll truly optimise the way your business works. A breakdown in this supply chain flow strongly hurts costs, time and operations. Modernising communication flow is the best way to enable transparency at all points of the operation, handle errors and malfunctions in real-time, and monitor all processes effectively.