To each of your guests, great hospitality means something unique. For some a simple smile during check in is more than enough then they would prefer to be left alone. Others want a more personalized experience. They want the staff to learn their names, make custom offers or even expect some unique requests to be accommodated.
Throughout this eBook, we will share our thoughts, tips and advice about what you can do to turn your 3 and 4-star reviews into 5-star recommendations to grow your bottom-line and occupancy rates by improving word-of-mouth reviews of your guests.
What’s inside the eBook?
Playing for the same team
Shhh… Code red
Dealing with the special requests
What does great hospitality require nowadays?