To each of your guests, great hospitality means something unique. For some, a simple smile during check in is more than enough then they would prefer to be left alone. Others want a more personalized experience. They want the staff to learn their names, make custom offers or even expect unique requests to be accommodated.
Throughout this eBook, we will share our thoughts, tips and advice about what you can do to turn your 2, 3 and 4-star reviews into 5-star recommendations to grow your bottom-line and occupancy rates by improving word-of-mouth reviews of your guests.
What’s inside the eBook?
Playing for the Same Team
It’s hard to work together especially when everyone is busy and scattered across the property or even off-site at different properties. How to connect your teams better?
Shhh… Code Red
How to avoid “communication breakdown” and ensure that your entire staff receives the same information and directions to act in the best interest of your guests.
So The Guest Wants a Framed Photo of Marylin Monroe…
While booking their hotel stay, some guests have certain needs to be addressed. How to work efficiently with these special requests?
Great Hospitality Requires Instant Mobile Communication
We’ve found that teams that are more connected run more efficiently, which leads to greater guest satisfaction. See more of our insights in the eBook!