Every guest is unique and has their own diverse set of needs. To provide great experiences, your staff needs to be in sync and working together to ensure every guest is happy. But with tens or even hundreds of rooms, you and your staff can’t be everywhere at once. To resolve issues quickly and provide those little extras that will get you a five-star rating, it’s imperative for your all of your teams to be seamlessly connected.
At Eko, we’ve worked with companies like yours to help to improve their hotel operations and efficiency. Like our friends at U Sathorn in Bangkok, Thailand who found it difficult to communicate effectively across various teams, resolve customer complaints quickly and track tasks. But regardless of whether or not you use Eko, here are a few things you should consider when looking to improve your hotel operations.